Frequently asked questions
Answers to questions about email marketing and our services.
About services
What services do you provide?
We help businesses better reach customers via email. This includes deliverability audits, strategy creation, automation design and ongoing email channel management.
Do you work with small businesses?
Yes, we work with businesses of all sizes. Our service plans are suited for both small and large companies. Contact us and we will find the best solution for your budget.
How long does a project take?
A deliverability audit typically takes 1-2 weeks. Strategy creation - 2-4 weeks. Automation implementation depends on scope, but typically 2-6 weeks.
Can you help migrate from one ESP platform to another?
Yes, we help migrate between popular platforms: Mailchimp, Klaviyo, ActiveCampaign, Brevo and others. We ensure the migration does not harm your sender reputation.
About deliverability
Why do my emails land in spam?
The most common reasons: improper DNS configuration (SPF, DKIM, DMARC), poor sender reputation, low-quality subscriber list or content issues. Our deliverability audit will help identify the specific causes.
What are SPF, DKIM and DMARC?
These are email authentication protocols that confirm an email was truly sent from your domain. SPF specifies which servers can send emails on your behalf. DKIM adds a cryptographic signature. DMARC combines both and specifies what to do with unauthenticated emails.
How to improve email delivery rates?
Start with the technical side - check DNS configuration with our free tools. Then review your subscriber list quality and sending practices. If the root causes run deeper, contact us for an audit.
Are the free tools really free?
Yes, all 14 of our tools are completely free and unlimited. No registration or payment required. They work directly in the browser.
About pricing and process
How much do your services cost?
Prices depend on the chosen plan. A one-time audit from 299 EUR, strategy from 499 EUR, monthly management from 799 EUR/mo. Find more detailed information on our pricing page.
How does the collaboration process work?
We start with a free consultation to understand your needs. Then we prepare a proposal and, once you approve, we begin work. We provide regular progress updates.
Do you provide guarantees?
We guarantee the quality of our work. If for any reason you are not satisfied with the results, we will work together to find a solution. Our goal is a long-term partnership based on real results.